Technical Writer / Knowledge Base Specialist (SaaS)

Your Mission

We are looking for a Technical Writer / Knowledge Base Specialist to join our team and take ownership of our product documentation and knowledge base.

In this role, you will create clear, structured, and user-friendly documentation that helps customers understand and use our platform independently. Your work will transform technical product features into practical guides and resources that improve the overall user experience.

You will collaborate closely with Product, Engineering, and Customer Support teams to ensure documentation is accurate, up to date, and aligned with how customers actually use the platform.

This role has a direct impact on customer autonomy, product adoption, and support efficiency.

About the role

• Own and maintain the company’s product Knowledge Base.
• Write and update documentation for platform features, configurations, and workflows.
• Create step-by-step guides, tutorials, and FAQs to support users.
• Translate technical concepts into clear and accessible content for non-technical users.
• Collaborate with Product Managers and Engineers to document new features and releases.
• Ensure documentation stays accurate and updated as the product evolves.
• Improve the structure, taxonomy, and organization of the knowledge base.
• Create supporting materials such as screenshots, diagrams, or short video tutorials.
• Use support tickets, customer feedback, and usage data to continuously improve documentation.

About you

Must-haves

• 3+ years of experience as a Technical Writer, Documentation Specialist, or similar role.
• Experience documenting digital products, SaaS platforms, or technical tools.
• Experience using documentation platforms such as Confluence, GitBook, Notion, Zendesk Guide, or similar tools.
• Excellent written communication skills.
• Strong ability to structure and simplify complex information.
• User-centric mindset, focused on helping customers find answers quickly.
• Ability to quickly learn and understand technical products.
• High attention to detail and content quality.

Nice-to-haves

• Experience collaborating closely with Product or Engineering teams.
• Experience documenting APIs, integrations, or technical workflows.
• Basic knowledge of HTML or Markdown.
• Experience working in SaaS companies or tech startups.

Your benefits & perks

• Flexible schedule
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one, and professional and personal growth
• Great work environment, and international team of talented people
• 23 vacation days + your birthday off
• Health insurance from Day 1
• English or Spanish lessons
• Wellhub
• Flexible retribution (tax free allowance on restaurants and transport)