Onboarding Account Manager, Swedish Market

Onboarding Account Manager, Swedish Market - Barcelona, Spain

Are you passionate about helping new clients succeed and building long-lasting professional relationships? If you enjoy guiding customers, solving problems, and ensuring they get the very best from a product or service, this role offers an exciting career path combined with the chance to live in one of Europes most vibrant and cosmopolitan cities: Barcelona.

About the Role
As an Onboarding Account Manager for the Swedish market, you will welcome newly acquired clients and guide them through their onboarding journey. You will ensure they understand the platform, feel supported from day one, and are fully equipped to get the most out of the service. Your goal is to create a smooth, positive experience that drives retention, engagement, and long-term satisfaction.

Key Responsibilities

• Serve as the primary point of contact for new Swedish-speaking clients during the onboarding phase.
• Conduct product walkthroughs, training sessions, and account setup assistance.
• Understand clients goals and ensure the platform is configured to support their needs.
• Proactively monitor usage and address potential roadblocks early.
• Provide clear explanations of product features, updates, and best practices.
• Collaborate closely with Sales, Support, and Product teams to guarantee a seamless customer experience.
• Track onboarding completion and ensure customers transition successfully into long-term account management.

Requirements

• Native or fluent Swedish, with strong English communication skills.
• Previous experience in account management, onboarding, client service, or a similar customer-facing role.
• Ability to build positive and professional relationships with clients.
• Strong organizational skills and proactive approach to problem-solving.
• Confidence delivering training and product demonstrations.
• Customer-centric mindset with the ability to understand business needs and tailor support accordingly.

Whats Offered

• Competitive salary and performance-based incentives.
• Full training and continuous professional development.
• A supportive and multicultural working environment.
• Clear opportunities for career progression in a fast-growing company.
• Stability and long-term prospects with a global team.

Why Barcelona?
Barcelona is an exceptional city to grow both personally and professionally. It blends Mediterranean lifestyle with a thriving international business scene modern offices, global companies, a young cosmopolitan population, and endless cultural energy. Imagine working near the beach, enjoying world-class food, great weather all year, and a rich social life powered by an active expat community.

If you speak Swedish, enjoy supporting customers, and are ready to build a rewarding career while living in one of Europes most exciting cities, this Onboarding Account Manager position in Barcelona is an opportunity not to miss.