German Speaker Customer Satisfaction expert in Sant Cugat

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.

Your responsibilities and impact working as a Customer Satisfaction expert  will be:

• Support of new/existing customers

• Close cooperation with the sales, application engineers as well as the engineering department

• Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration

• Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders

• Complaint management CRM

• Support of sales promotion activities (promotion, campaign, end of quarter)

• Digital document management and filing according to standardized, predefined criteria

• Responsibility for customer satisfaction in general (SLI)

Skills, qualifications and interests you need to succeed in this role:

• Very good ability to express yourself in German

• At least 3 years of professional experience in customer service

• Completed commercial or technical education

• Enjoy dealing with people and have a feeling for their needs

• Structured work style as well as ambition and optimism

• Strong cooperation and communication skills, negotiation skills

• High degree of resilience and sense of responsibility

• Enjoy continuous training (SAP, IT, product knowledge)

• Experience with SAP is a plus 

• Good MS Office skills and ideally experience with CRM systems

• Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

What’s in it for you?

• 30K - 31K yearly gross base salary 

• Lunch Ticket COBEE

• ADESLAS – Additional health insurance

• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)

• Hybrid work model

What should you expect from living in Barcelona?

• The unique experience of an international and diverse culture

•  A beautiful beach city surrounded by both coastal towns and mountains

• Delightful gastronomic experiences of Spanish, Catalan and World cuisines

• Quite a dynamic and active urban life where it is difficult to get bored

• Sunny days, Mediterranean weather and a relaxed lifestyle

• An attractive startup and innovation hub with exciting opportunities