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Danish-Speaking Customer Service Representative

Kats Recruitment
18 hours ago
Full-time
On-site
Barcelona, Spain
€21,700 - €21,700 EUR yearly
Danish Speaking

Job Title: Danish-Speaking Customer Service Representative
Location: Barcelona, Benalmádena (Málaga), or Valencia, Spain (On-site)
Employment Type: Full-time (39 hours/week, Mon–Fri, 09:00–18:00)

About the Role

We are seeking a Danish-speaking Customer Service Representative to join an international team supporting leading electric vehicle brands. Based on-site in Barcelona, Benalmádena, or Valencia, you will serve as the primary point of contact for customers, delivering high-quality support and innovative solutions.

Key Responsibilities

  • Handle inbound customer inquiries across phone, email, chat, and digital channels.
  • Log all cases accurately within the system and resolve issues within defined Service Level Agreements (SLAs).
  • Develop and maintain in-depth product knowledge related to the electric vehicle sector.
  • Collaborate with colleagues to ensure seamless coverage during peak workloads or absences.
  • Perform administrative tasks including attendance tracking and scheduled sessions.
  • Participate in process improvement initiatives guided by team supervisors and mentors.

Requirements

  • Languages: Native or proficient level in Danish, plus fluent English.
  • Experience: Minimum 1 year in a customer service role. Experience in the automotive or electric vehicle sector is a strong advantage.
  • Technical Skills: Basic IT proficiency (MS Office, Windows navigation, general internet configuration).
  • Soft Skills: Proactive mindset, strong problem-solving ability, collaboration, and adaptability.

Key Benefits & Offer

  • Competitive Package: €21,700 annual gross base salary + performance bonuses + meal allowance
  • Relocation Assistance: relocation payment after completing the first month.
  • Training & Development: Fully paid initial training, ongoing skill development, and structured career growth programs.
  • Work Environment: Modern on-site workspace within a diverse, multicultural team.
  • Schedule: Fixed Monday–Friday shift (09:00–18:00).