Technical Customer Support (German-Speaking) - Barcelona

Join a leading outsourcing company in Spain, providing customer and technical support. You will be directly employed by the Spanish company.

• Fast and easy recruitment process
• Working hours: Monday to Friday, 09:00 to 18:00

We’re looking for a German-speaking Technical Customer Support to join an on-site team in Barcelona, supporting a well-known brand in the fashion industry. In this role, you will be the first point of contact for dealers and end users, providing technical assistance and ensuring a high-quality customer experience across phone and email channels.

You will work in a dynamic, people-focused environment with access to full training, modern tools, and long-term career development opportunities.

Responsibilities:

• Act as the first point of contact for dealers and end users via phone and email
• Troubleshoot technical issues and provide timely, accurate solutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Requirements:

• Proficient or bilingual level of German (C2)
• Advanced level of English (B2/C1)
• Minimum 2 years of experience in Customer Service or Technical Support (mandatory requirement)
• Strong customer care skills with the ability to listen and understand customer needs
• Ability to take ownership of cases and progress them to resolution
• Comfortable working in a fast-paced, customer-focused environment
• Willingness to learn and grow within a technical support role

What We Offer:

• Full-time permanent contract (39 hours/week)
• Working schedule: Monday to Friday, 09:00 – 18:00
• Salary package: €20,500 gross/year
• Performance bonus: up to €2,000 gross/year
• Modern, central office location in Barcelona
• Fully paid training on the company and the project
• Career development programs and specialised training courses
• Supportive, international work environment

Note: EU citizenship or full working rights are required.

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