Service & Support Specialist - Workforce Management (m/f/d)
Schwarz
4 days ago
On-site
Barcelona, Spain
English Speaking
Join Schwarz Digits - IT Hub of Europe's Largest Retail Group.
At Schwarz Digits Spain, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 14,200 stores in 32 countries, supported by over 595,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.
At Schwarz Digits Spain, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.
As part of a top 5 global retail company, we serve 6 billion customers through 14,200 stores in 32 countries, supported by over 595,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us, where development and progress are at the heart of everything we do.
Your tasks
- You strengthen our international team in the Schwarz Group's Service & Support department, specifically within HR Systems, focusing on Workforce Management tools.
- You support our HR Key users and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies within the Schwarz Group with troubleshooting.
- You prioritize, analyze, document and process incoming error tickets.
- Your activities also include close cooperation with specialist departments as well as internal and external development teams.
- If necessary, you train the local support departments through specially created training sessions.
- Continuous optimization of support processes and operations is a primary focus of your day- to- day.
- You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
- You serve as the primary service contact person for application support
Your profile
- Education: A university degree in Information Technology or a related field is desired.
- Experience: You already have professional experience in IT support tasks or IT projects.
- Systems: Ideally, you have experience handling Support Ticketing Systems
- Languages: Fluent English (must-have) and at least B2-level German (very desirable).
- Motivation: You are motivated by familiarize yourself with new topics
- Skills: You are characterized by strong analytical skills, interconnected thinking, and a passion for process optimization.
- Teamwork: You enjoy working in an international team environment.
- Mindset: You are results oriented, and demonstrate a ‘can-do' attitude – bringing adaptability, flexibility and resourcefulness
- Certifications: Knowledge in ITIL is a plus.