Senior Platform Engineer

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

About the Role

We are looking for a Senior Platform Engineer to design, build, and scale our cloud infrastructure and developer platform. You will be instrumental in shaping how our engineering teams ship software—faster, safer, and more reliably. This is a high-impact, hands-on leadership role where you'll drive technical strategy, mentor engineers, and build the foundational systems that power our products.

What You'll Do

Platform & Infrastructure

• Design and implement scalable, secure, and cost-effective infrastructure across AWS and Azure Build and maintain Infrastructure as Code using Terraform (modules, state management, drift detection)
• Architect and evolve our internal developer platform (IDP) using Backstage
• Design and manage Kubernetes clusters, service meshes, and container orchestration at scale Implement CI/CD pipelines and GitOps workflows using Argo CD for automated, reliable deployments
• Define and enforce security policies using Kyverno across Kubernetes environments
• Contribute to multi-cloud infrastructure strategies and Crossplane adoption

Backend & Architecture

• Design and build APIs and platform services using Go or Python
• Architect observability solutions (logging, monitoring, alerting, tracing)
• Design resilient, scalable microservices architectures
• Lead infrastructure automation initiatives and tooling development Drive cloud cost optimization strategies

Technical Mentoring

• Provide technical guidance and mentorship to junior and intermediate engineers
• Lead architectural discussions and design reviews
• Contribute to engineering best practices and standards
• Participate in on-call rotations and lead incident response efforts
• Share knowledge through documentation and internal tech talks

What We're Looking For

Must-Have

• 5+ years of experience in platform engineering, DevOps, or infrastructure roles
• Deep expertise with Terraform for infrastructure as code
• Proficiency in Go or Python for building platform tooling
• Strong experience with AWS plus either GCP or Azure
• Expert-level knowledge of Kubernetes (operators, CRDs, admission controllers, networking)
• Experience designing and implementing GitOps workflows (Argo CD, Flux)
• Strong understanding of networking, security, and cloud architecture patterns
• Experience with CI/CD pipelines and release engineering
• Excellent communication and collaboration skills

Nice-to-Have

• Experience with MLOps workflows and ML platform infrastructure
• Familiarity with KubeAI or similar ML workload orchestration
• Experience with Crossplane for cloud-native infrastructure management
• Experience with Backstage for developer portals
• Knowledge of policy engines (Kyverno, OPA/Gatekeeper)
• Experience with service meshes (Istio, Linkerd)
• Familiarity with Azure Foundry or similar AI/ML platforms
• FinOps experience and cloud cost management
• Experience with chaos engineering and reliability testing

Technical Environment

• Cloud: AWS (primary), expanding to multi-cloud
• IaC: Terraform
• Container Orchestration: Kubernetes
• GitOps: Argo CD
• CI/CD: GitHub Actions
• Languages: Go, Python