Partnership Customer Experience Professional

Description -

About the Job

We are looking for a passionate and energetic Partnership Customer Experience Professional (Principal level) to join the Global Partnership marketing team. If you  have 10+ years of work experience in marketing / event marketing or related fields, hold a Degree and are located in Barcelona, we want to hear from you!

Responsibilities

• Develops and executes partnership enablement strategies for customers to promote HP brand and products/solutions, leveraging the global sport sponsorship agreements of HP
• Crafts and implements seamless customer experiences for our customers and channel partners around the sport events of Real Madrid and Scuderia Ferrari.
• Sets and leads key event processes, including creation of detailed project plans, briefings, content management& speaker definition and leading follow-ups with cross-functional teams
• Participates in developing strategies for customer engagement, feedback collection, and addressing customer inquiries or concerns.
• Conducts analysis on post-event data, including attendee feedback and performance metrics.
• Ensures that all hospitality / partnership activities comply with applicable laws and regulations, including data protection, advertising standards and compliance rules.
• Leads management and motivation of agencies and drives coordination, alignment with sponsorship partners and ensures compliance with agreements.
• Manages budgets, ensuring cost efficiency and ROI including tracking expenses, reconciling invoices.
• Contributes innovative ideas and collaborates with large cross-functional teams (eg. key market stakeholders, global commercial organization, CWC, global marketing, finance, legal etc.), exercising judgment to solve unique and complex problems impacting the business.

Qualifications & skills required

• Graduate Degree in Marketing, Business Administration, or any other related discipline
• 10+ years of working experience including marketing or event marketing or related field, past experience in sports sponsorship is a plus.
• Good business acumen with strategic thinking
• Strong problem-solving, organizational and time-management skills
• Ability to work collaboratively in a complex matrix environment also under pressure
• Excellent written and verbal communication skills in English
• Analytical skills
• Stakeholder management, Customer Relationship Management, Customer centricity
• Event Management, event planning
• Vendor Management, Project management
• Creative thinker with the ability to generate innovative ideas
• Agility

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world. 
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. 
• An attractive benefits package: 
  • Health & Life insurance 
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers 
  • HP product discount 
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.  
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. 

Sales and Services Entity (ES11)

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"