Customer Service Representative with Italian & Spanish

The Alpega Group is looking for a Customer Service Representative (Italian & Spanish). This role will be part of the operations organization in Alpega.

WHO ARE WE

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.

Find more about our clients and services here:

Alpega Group: control your supply chain with Alpega TMS.

Freight Exchange (alpegagroup.com)

You speak Italian, English, Spanish, and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

ABOUT THE ROLE

Customer Assistance

• Respond to customer inquiries via phone and email.
• Provide guidance on how to use the platform and its features.
• Answer questions related to processes, workflows, and documentation.

Issue Resolution

• Troubleshoot product issues and technical problems.
• Identify root causes and escalate bugs or complex issues when necessary.
• Follow up with customers to ensure issues are resolved.

Operational Support

• Assist customers with operational questions related to their daily use of the platform.
• Help maintain smooth customer operations by resolving platform-related obstacles.

WHAT WE LOOK FOR IN YOU

• Previous experience working in customer service is ideal but not mandatory.
• Native Italian
• Fluent in English/Spanish
• Willingness to learn and grow
• Curious and can-do attitude
• Resourceful and highly motivated, with a focus on client satisfaction. 
• Team player able to build good relationships across functions and collaborate to achieve shared goals.
• High accuracy and attention to detail standards

WHAT WE OFFER YOU

• Temporary contract (sick leave replacement)
• Work model: hybrid with 3 days in the office
• Grow and learning opportunities in an international environment.
• The possibility to work in a team, but also to work independently.
• An excellent career opportunity at a leading player in transportation management software.

We help each other because #bettertogether.

Learn more about Life at Alpega

Our commitment to you

The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.

If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.

Good luck with your application! We look forward to hearing from you.