CRM & Omnichannel Manager – E-commerce, Revenue & AI

At Netenders, a global leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI.

Your day-to-day:

• Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs

• Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation

• Oversee phone channels : call tracking, missed-call recovery, lead attribution

• Turn customer data into personalization, reporting, and revenue

• Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your profile:

• Strong hands-on experience with Klaviyo (or equivalent) and Salesforce

• Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)

• E-commerce background, ideally with telephony/call tracking exposure (e.g. Aircall)

• Analytical, hands-on, comfortable owning strategy from design to results

• Fluent English; other European languages a plus

What success looks like:

Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.

What we offer:

💰 Competitive salary + performance-based bonus, depending on experience.

🏡 Hybrid setup, with 16 home office days per quarter

🌴 23 vacation days

🍽️ Meal vouchers · 🩺 Health insurance · 🏋️ Gym access

🍩 Friday brunch · 🍻 Quarterly team buildings

🏢 Nice office in central Barcelona · 🐶 Pet-friendly office

Interested? Apply or reach out directly.