Corporate MedTech Product Support & Service Specialist

WE ARE HIRING!

CORPORATE MEDTECH PRODUCT SUPPORT & SERVICE SPECIALIST

Neuraxpharm is looking for people who want to make a difference and improve patients’ lives within the CNS area. We want individuals who will go the extra mile and make great things happen.

Being part of this team does not mean you are just working for a company, but for a cause!

Neuraxpharm is seeking a Corporate Operations & Supply Lead – MedTech

to strengthen our MedTech Business Unit, based in Barcelona (hybrid).

Your mission:

Reporting to the Corporate Head of Supply and dotted to MedTech BU, this role offers a unique opportunity to design, implement, and manage end‑to‑end operational processes for Neuraxpharm innovative device‑plus‑software solutions. You will lead order‑to‑cash workflows, patient support operations, partner governance, logistics performance, operational compliance, and the set‑up of new MedTech programs.

You will work cross‑functionally with IT, Regulatory, Legal, Finance, Commercial Excellence, Market Access, and strategic partners to ensure a robust, compliant, and scalable operating model.

Your major accountabilities:

1. Project Set‑Up (NPI / Launch Readiness)

• Design internal and partner order‑to‑cash workflows and lead alignment workshops with the strategic partner (MJN).
• Define systems interfaces with IT, ensuring correct implementation of patient activation/deactivation workflows end‑to‑end.
• Define end‑to‑end patient management workflows aligned to the clinical journey.
• Ensure compliance by design with MDR and GDPR across all operational processes and data flows.

• Coordinate with Finance the invoicing and billing model (logic, tax/VAT, reconciliation, document flows).
• Set up the Patient Support Program, establishing KPIs and dashboards for service performance.
• Define CRM KPIs and operational SLAs in collaboration with Commercial Excellence.
• Create and maintain the SKU governance model, including master data attributes and lifecycle status.

2. Operations Management (Steady‑State)

• Oversee partner performance for order‑to‑cash, ensuring SLA compliance, incident resolution, and continuous improvement.
• Monitor device returns/RMA, turnaround times, and root‑cause patterns; coordinate corrective actions.
• Track and improve logistics KPIs (OTIF, transit times, DOH, shrinkage) together with 3PLs and partners.
• Manage the performance, training, quality, and compliance of the Patient Support Service partner.
• Provide operational documentation for public procurement tenders (SOPs, data flows, security notes).
• Assemble and maintain operational annexes for submissions (IFU references, HTA inputs, Technical Documentation pointers, labelling overviews, manufacturer declarations).
• Deliver operational training (Tech, Order‑to‑Cash, Patient flows) to commercial and support teams.

We Would Like You to Have:

• Degree in Engineering, Supply Chain, Life Sciences or similar
• 5+ years of experience in Operations/Supply within Medical Devices or regulated healthcare environments, including NPI and operational

management.

• Experience designing order to cash and patient workflow processes with IT. Strong experience in partner governance (CMOs, 3PLs, BPOs).
• Understanding of MDR operational implications and GDPR for patient data.
• Proficiency in ERP/CRM systems (SAP/Oracle/NetSuite; Salesforce/Dynamics is a plus).
• Strong analytical skills and experience creating dashboards (Excel / Power BI).
• Experience with Patient Support Programs or equivalent service models.
• Excellent project management skills and a continuous‑improvement mindset.
• Fluent English; ability to collaborate across geographies in multicultural settings.
• Availability to travel up to ~20%.

ABOUT US

Neuraxpharm is a leading European specialty pharmaceutical company focused on the treatment of the central nervous system (CNS), including both psychiatric and neurological disorders. It has a unique understanding of the CNS market built over 35 years.

Neuraxpharm is constantly innovating, with new products and solutions to address unmet patient needs and is expanding its portfolio through its pipeline and acquisitions.

The company has c. 1,000 employees and develops and commercializes CNS products through a direct presence in more than 20 countries in Europe, two in Latin America, one in the Middle East and globally via partners in more than 50 countries. Neuraxpharm is backed by funds advised by Permira.

Neuraxpharm manufactures many of its pharmaceutical products at Neuraxpharm Pharmaceuticals in Spain.

Be part of the team where you can count on us to deliver:

• Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy.
• Attractive remuneration according to the experience and skills provided.
• An inspiring leadership team that drives performance.
• An inclusive culture promoting diversity across the teams that will inspire you every day with a passionate, dynamic, a result focused and an expert & excellent team!

Interested in knowing more?

Have a look at what Neuraxpharm culture represents and what makes us a great place to work: www.neuraxpharm.com

If you want to join us, this is your opportunity!

WE COUNT ON YOU, YOU COUNT ON US

At Neuraxpharm’s we ensure an inclusive, diverse, safe and respectful work environment for everyone in its organization. As we care for our people as much as we do for our patients, we are committed to guaranteeing a healthy, inclusive and equal opportunity workplace that enables employees to develop their professional potential, while ensuring their individual and collective satisfaction.

We are guided by a Diversity & Inclusion policy to ensure a business culture based on the principles of diversity, equality and inclusion. Our policy complies with European legal regulations and includes the necessary standards, processes and measures to be taken in the event of discrimination or harassment against any employee of the company.

We embrace and promote different cultures, gender identities, seniorities, ages and mindsets within the workplace, to bring different perspectives, styles and experiences to our business.