Configuration Services WW Product Manager

Configuration Services WW Product Manager

Description -

Within HP Services, in Lifecycle Services Business Unit, this WW Product Manager role is responsible for strategically engaging in the development, implementation and governance of Configuration Services (aka factory services) throughout the lifecycle of PC commercial devices, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth, with a specific focus on the Channel landscape across the 3 regions, especially in EMEA. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance. The role is with P&L responsibilities, to ensure revenue growth while meeting margin expectations, overlooking the end-to-end for the portfolio of services the Product Manager oversees.

Responsibilities

• Takes charge of planning of solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales (End User sales, Channel sales, Specialized sales, Presales TCs), along with their associated processes.
• Collaborates across regions, geographies, and global teams (Supply Chain Services Delivery, Supply Chain Services Engineering, Operations, Finances, Marketing, Global & Market Services Category) to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth
• Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like cost analysis, as well as the development of content and collateral for service product marketing.
• Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
• Trigger and Drive New Services Introduction (NxI) with a dedicated core team, collaborating with the various teams in charge (Operations, Supply Chain, etc).
• Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.
• Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"